FAQ
What is VitalRen?
VitalRen is a modern wellness brand offering thoughtfully designed solutions such as recovery strips, energy and focus strips, peptide hair serum, and topical recovery products. Our products are created to fit seamlessly into everyday routines with simplicity and intention.
How do VitalRen products work?
Each product is designed for ease of use and convenience. Instructions for use are provided on each product page and packaging. We recommend following the suggested directions for the best experience.
Are your products safe?
VitalRen products are developed with quality and consistency in mind. We focus on responsible formulation and clear usage guidance. If you have specific sensitivities, are pregnant, or are taking medication, consult a healthcare professional before use.
Do you collect any health data?
No. VitalRen does not collect or store personal health data.
Where do you ship?
We offer free US shipping and ship from our fulfillment partners. Shipping times may vary depending on location.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by destination and are provided at checkout. Please note that international orders may be subject to customs processing.
Can I return my order?
For hygiene and safety reasons, we only accept returns if the product package is unopened and unused. Opened products are not eligible for return. Please contact our support team before sending any return.
What if my order arrives damaged or incorrect?
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue. We’ll work with you to resolve it as quickly as possible.
Do you offer refunds?
Refunds are issued only for eligible unopened returns or confirmed issues with the order. Once approved, refunds are processed back to the original payment method.
What payment methods do you accept?
We accept major credit and debit cards through Stripe, providing a secure and encrypted checkout experience.
How can I contact you?
You can reach us anytime at
📧 info@vitalren.com
We aim to respond within 1–2 business days.
Is VitalRen available in my country?
VitalRen sells only in United States. Availability may vary based on local regulations. If you’re unsure, feel free to contact us before ordering.
Will you add more products?
Yes. We are continuously developing new wellness solutions aligned with our philosophy of simplicity, balance, and quality.
