Refund policy
Last updated: January 2026
At VitalRen, we take product quality and customer satisfaction seriously. Due to the nature of our wellness products, we apply a strict return policy to ensure safety and hygiene.
1. Returns
We do not accept returns under normal circumstances.
Returns are only accepted if:
The product package is unopened
The product is unused
The original seal is fully intact
The return request is approved by our support team
Any opened, used, or tampered packages are not eligible for return or refund.
This policy is in place for health, safety, and quality control reasons.
2. Damaged or Incorrect Orders
If your order arrives:
Damaged
Defective
Incorrect
Please contact us within 48 hours of delivery and include:
Your order number
Clear photos of the package and product
If approved, we may offer a replacement or refund at our discretion.
3. Refunds
Once an approved return is received and inspected:
Refunds will be processed to the original payment method
Processing time may take 5–10 business days, depending on your bank or payment provider
Shipping costs are non-refundable unless the issue was caused by us.
4. Non-Returnable Items
The following items are non-returnable and non-refundable:
Opened or used products
Products with broken or missing seals
Sale or promotional items
Gift cards
5. Order Cancellations
Orders can only be canceled before shipment.
Once an order has been shipped, it cannot be canceled.
6. International Orders
For international orders:
Customers are responsible for customs fees, duties, or taxes
We are not responsible for delays or rejections caused by customs authorities
7. How to Request a Return
To request a return (if eligible), contact us at:
Email: info@vitalren.com
Please include your:
Full name
Order number
Reason for return
Photos (if applicable)
Unauthorized returns will not be accepted.
8. Policy Updates
We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on our Site.
